Clause 8.5.2 Corrective action

The last person to be fired or quit is responsible for all the errors until another person is fired or quits

Definition:
Actions taken to eliminate the cause of a detected nonconformity or other undesirable situation.

Improvement does not happen without implementing changes. This requirement is related to ensuring that actions are identified, taken and verified for implementation/effectiveness. If a problem occurs, action needs to be taken to ensure that the problem is corrected and that it does not re-occur. This involves finding the cause of the problem, recording the results of the action taken and verifying that the action was effective. The intent of this requirement is to have a disciplined approach for making sure that actions happen and are effective.

The standard requires organizations to have documented procedure to:

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  identify non conformities


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  determine the causes of non conformity


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  evaluate the need for actions


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  determining and implementing the actions (actions should be appropriate to the impact of problems)


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  recording results


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  reviewing the effectiveness of action taken (effectiveness is added in 2008)
  

External Document Reference: Documentation Kit

Procedure for Corrective and Preventive Actions

Action Request (AR)

Corrective and Preventive Actions (CPA)

Action Request (AR) with Corrective and Preventive Actions

Supplier Corrective Action Request form (SCAR)

Additional Key words: prevent, prevention, correct, correction